If you notice a mistake on your completed order, please email our customer service team immediately with the correct information. If the order has already shipped, we cannot guarantee that we will be able to accommodate. 

Orders will typically ship out within 1-2 business days of the purchase date. Depending on your location and the shipping options chosen at checkout, your package should arrive within 3-5 business days.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier's website.

No, we do not offer international shipping at this time.

Our return policy can be found here.

To initiate a return, please contact our customer service team at webstore@puisc.com. Provide your order number, reason for the return, and any relevant details.

We apologize for any inconvenience. Please contact our customer service team immediately with your order number and photos of the damaged or defective item. We will assist you in resolving the issue promptly.

Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired item.

We keep limited stock available on the webstore, so If you need to order more than items than we currently have in stock, please call us at 844-579-7455 and request to speak with a salesperson. In some cases, we have additional stock available, or a salesperson can arrange a work order for more items. In some cases, you may be eligible for a bulk discount.